FAQ

FREQUENTLY ASKED QUESTIONS

These are the most common questions we receive from our customers on a daily basis. If you cannot find an answer to your question, please contact us via email office@aquadecorbackgrounds.com.au. Before doing so, please check this list carefully.

HOW CAN I ORDER A BACKGROUND?

You can fill a form on this page, and request a free quote, or send us an email to office@aquadecorbackgrounds.com.au. The email should contain internal measurements of your aquarium, number of additional rocks and information about the model you would like to buy.

WHERE WILL THE EQUIPMENT (HEATER, SUCTION PIPE) BE PLACED?

Standard backgrounds have one or more chambers made for suction pipe and heater. Water enters those chambers through naturally looking cracks or a space between the glass and the background. Freshwater outtake is to be placed over the background. The aim is to hide all that unattractive plumbing behind.

WHAT ARE BOTTOM AND OVERHANGING ROCKS?

All backgrounds can be accompanied by additional rocks in the same color as the background. There are two types of bottom rocks- floating and non-floating. Floating rocks need to be glued to the bottom, while non-floating are much heavier and can be put in an already setup aquarium.
Overhanging rocks are placed under the reinforcements and are held by the water pressure. They don’t move, even though they don’t require gluing.

IS IT DIFFICULT TO MOUNT A BACKGROUND?

Backgrounds are very durable and it is highly unlikely that this will happen. However, if it does happen, just send us a photo of a damaged background and we will replace it with a new one.

HOW LONG DOES IT TAKE TO MAKE A BACKGROUND?

It usually takes around 10 business days to make a background and around 6-8 business days to deliver it. This, however, depends on the size, model and other factors.

DOES A BACKGROUND TAKE UP TOO MUCH SPACE?

The width of the background depends on the width of your aquarium. You determine the maximum thickness of the background at the most prominent areas. We always make sure to achieve the best 3D effect without taking up too much space.

WHAT ARE SIDEPANELS?

Sidepanels are parts of the background that cover one or both sides of the aquarium. If you have an aquarium in a wall, or one side of an aquarium directly facing a wall, it would be a good idea to cover that side as well. If you choose to cover one or both sides, please contact our team at office@aquadecorbackgrounds.com.au.

WHAT ARE BACKGROUNDS MADE OF?

There are two types of backgrounds- regular and slim models. Regular backgrounds are made of a special type of expanded polystyrene, suitable for wet environments and coated with several layers of special protective materials. Slim models are made of rubber mixed with special ingredients and coated with protective layers as well.

MY AQUARIUM HAS REINFORCEMENTS. CAN I STILL PUT A BACKGROUND IN IT?

Standard Aquadecor backgrounds consist of several pieces for a simple and easy setup. Slim backgrounds come in one piece, but are very flexible and can be easily inserted in an aquarium with any kind of reinforcements.

ARE BACKGROUNDS SAFE FOR MY FISH?

All backgrounds are 100% neutral to all environments and are completely safe.

CAN I PAY VIA PAYPAL?

Yes, you will receive payment instructions as soon as you make an order. Beside PayPal, we accept payments through bank transfer.

I SAW A PHOTO OF A BACKGROUND ON YOUR SOCIAL MEDIA, CAN I ORDER THE SAME MODEL FOR MY AQUARIUM?

Each background that can be seen on our website or social media can be made again in the dimensions of your aquarium.

CAN I USE A BACKGROUND FOR A MARINE AQUARIUM?

Yes, but in that case, the background should be coated with a few additional protective layers. If you want to order a background for a marine aquarium, please don’t forget to mention that detail while making an order.

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